Marylebone Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Marylebone Man and Van provides domestic, commercial, and specialist transport services within the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding. These terms are intended to be clear, fair, and practical, and they apply to all services supplied by the company, including removals, deliveries, loading, unloading, and related labour.
The phrases man and van service, man with van, van and man hire, and similar descriptions are used interchangeably in this document to refer to the transport and labour service we provide. Unless otherwise agreed in writing, all services are supplied subject to availability and to the details confirmed at the time of booking. Any variation to these terms must be agreed in writing by an authorised representative of the company.
These terms are designed for a legal information page and therefore avoid promotional detail. They should be read alongside any quotation, booking confirmation, or written instructions issued before the job begins. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply in full.
Booking Process
All bookings are subject to availability and are only confirmed once we have received the relevant job details and issued a booking confirmation. A customer must provide accurate information regarding the pickup and delivery addresses, access conditions, number and type of items, preferred dates and times, and any special handling requirements. The accuracy of this information is essential because our quotation and operational planning depend on it. If the information provided changes, we reserve the right to revise the quotation, adjust the vehicle size, modify the number of staff required, or decline the booking if we are unable to accommodate the revised job safely and lawfully.
Bookings may be placed through written communication, by telephone, or via any booking system we make available from time to time. A booking is not final until acknowledged by us. We may request photographs, item lists, or further clarification before confirming the job. For larger moves or more complex jobs, the customer should allow sufficient time for assessment and planning. Marylebone Man and Van may refuse or postpone a booking if access is unsafe, if the job appears materially different from the original description, or if the customer fails to supply required information.
Payments and Charges
Prices may be quoted as an hourly rate, a fixed fee, or a combination of both, depending on the type of service, timing, distance, volume, and handling requirements. Unless stated otherwise, quotes are based on the information supplied at the time of enquiry and may be amended if the actual job differs from the description provided. Any additional labour, waiting time, parking costs, congestion charges, tolls, permits, storage costs, or disposal fees may be charged separately where applicable and where not already included in writing.
Payment is due in full in accordance with the payment instructions set out at booking or upon completion of the job, unless we have agreed alternative terms in writing before the service begins. We may require a deposit or advance payment to secure the booking, particularly for high-value, urgent, or large-scale jobs. If a deposit is paid and the customer later cancels, the deposit may be retained in accordance with the cancellation provisions below, subject to any mandatory consumer rights that apply under UK law.
Where payment is taken by card, bank transfer, cash, or another approved method, the customer must ensure that cleared funds are available. We do not accept responsibility for delays caused by payment processing issues beyond our control. If any invoice remains unpaid after the due date, we reserve the right to charge reasonable recovery costs and statutory interest where permitted. We may also suspend further services until outstanding balances have been settled. Any dispute over an invoice must be raised promptly and in writing, and the undisputed portion of the charge must still be paid when due.
Cancellations, Amendments, and Delays
The customer may cancel or amend a booking by giving notice as early as possible. Cancellations made with reasonable advance notice may incur no charge or a reduced charge, depending on the stage of planning, the resources allocated, and any non-recoverable costs already incurred. Where a cancellation occurs close to the scheduled start time, after staff and vehicle allocation has been made, or after our team has already arrived at the address, we may charge part or all of the booked fee to cover lost time and expenses. The exact charge will be proportionate and reasonable, taking into account the circumstances of the cancellation.
If the customer is not present at the agreed time, if access is not available, or if the job cannot proceed because the information provided was incomplete or incorrect, this may be treated as a late cancellation or failed attendance. We are not responsible for delays caused by traffic, weather, road closures, mechanical issues, or other events outside our control, although we will take reasonable steps to minimise disruption and communicate any material delay where possible. If a delay occurs due to circumstances attributable to the customer, including unprepared items, restricted access, or missing permits, we may charge waiting time or rescheduling costs.
Liability and Customer Responsibilities
We will carry out services with reasonable care and skill, using appropriate equipment and trained personnel. However, the customer remains responsible for ensuring that items are adequately packed, disassembled if necessary, and suitable for transport unless we have expressly agreed to provide packing or dismantling services. The customer must inform us of any items that are fragile, valuable, hazardous, unusually heavy, or difficult to handle. We may refuse to move any item that is unsafe, illegal, or likely to cause damage to property, vehicles, or persons.
Our liability for loss or damage is limited to direct loss and is subject to the exclusions and caps set out in these terms and by applicable law. We are not liable for loss caused by defects in packaging, pre-existing damage, inherent weakness of items, normal wear and tear, or the customer’s failure to disclose relevant information. We are also not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law.
If damage or loss is alleged, the customer must notify us as soon as reasonably practicable and, in any event, within a reasonable period after completion of the service. Where appropriate, the customer should retain the affected item and provide photographs, documents, or other information that may assist investigation. We may inspect the item, the packaging, and the surrounding circumstances before deciding on any claim. No admission of liability will be made until a fair review has been completed. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Waste Regulations and Disposal
If our service includes removal, disposal, clearance, or transport of waste, the customer agrees to comply with all applicable UK waste management laws and regulations. This includes providing accurate descriptions of the waste, confirming whether it is household waste, commercial waste, reusable goods, or controlled waste, and disclosing whether any items may contain hazardous substances, electrical components, sharp materials, batteries, liquids, paint, oils, or other regulated contents. We may refuse to collect or dispose of items that are prohibited, improperly declared, or likely to breach waste legislation.
Where waste is collected for disposal, the customer acknowledges that the waste remains their responsibility until lawful transfer is completed in accordance with applicable regulations. We may require the customer to sign or confirm waste transfer details where appropriate. The customer must not place controlled or hazardous waste among general items without disclosure. If incorrect information is provided and additional handling, sorting, or lawful disposal is required, extra charges may apply. We reserve the right to decline any task that would expose us to a legal or environmental breach.
It is the customer’s responsibility to ensure that any waste presented for collection is genuine waste and that all items are lawfully owned or authorised for disposal. If the customer instructs us to remove items that are still required, may contain personal data, or are subject to third-party ownership, the customer must obtain any necessary consent beforehand. We are not responsible for the loss of items mistakenly included with waste unless the loss results from our proven negligence. Where applicable, we may separate reusable items, recyclable materials, and waste streams in accordance with operational requirements and legal obligations.
Access, Parking, and Property Protection
The customer must provide safe and reasonable access to the property and to the items being moved. This includes arranging suitable parking where possible, informing us of stair access, lifts, narrow entrances, loading restrictions, and any security or building rules that may affect the job. If parking permits, unloading spaces, or access permissions are required, the customer must secure them in advance unless we expressly agree to do so. Any parking penalties, fines, or enforcement costs resulting from inaccurate or incomplete information supplied by the customer may be recharged where permitted by law.
While our team will take reasonable care to protect floors, walls, doors, and furnishings, the customer should ensure that the premises and items are suitably prepared for the work to be carried out. We may use blankets, straps, dollies, and other protective equipment where appropriate, but we cannot guarantee that no minor scuffing or marking will occur in the course of normal handling. We are not responsible for damage arising from hidden defects, poor access conditions, or the movement of large items through confined spaces where the customer has requested the job to proceed.
Insurance and Risk
Risk in goods generally passes when the items are loaded onto the vehicle or otherwise accepted into our custody for transport, subject to any different arrangement agreed in writing. Ownership of the goods remains with the customer unless otherwise stated. We maintain insurance appropriate to the type of services we provide, but insurance cover does not extend to losses caused by undeclared valuables, prohibited items, inadequate packaging, or the customer’s breach of these terms. The customer is strongly encouraged to arrange separate insurance for high-value or irreplaceable items.
Complaints, Termination, and General Provisions
If the customer has a complaint, it should be raised promptly so that we may investigate and, where appropriate, attempt to resolve the issue. We aim to deal with concerns fairly and efficiently. We may terminate or suspend services immediately if the customer behaves abusively, unlawfully, dangerously, or in a way that makes continued performance impracticable. We may also stop work if the property conditions, weather, access, or item condition present a serious risk to staff, the public, or the customer’s goods.
These Terms and Conditions constitute the entire agreement between the customer and Marylebone Man and Van in relation to the service, unless varied in writing. If we choose not to enforce any part of these terms at a particular time, this does not mean we waive our right to enforce it later. No third party has the right to enforce these terms unless the law expressly allows it. References to “we”, “us”, and “our” mean the company providing the service, and references to “you” and “your” mean the customer or the person making the booking.
The construction, interpretation, and enforcement of these terms are intended to be consistent with UK consumer law and other applicable legislation. Any unlawful provision will be limited to the minimum extent necessary so that the remainder stays effective. If any time limit, condition, or process described here conflicts with mandatory statutory rights, those statutory rights will prevail. The customer confirms that they have authority to request the service, accept these terms, and provide instructions on behalf of all persons with an interest in the goods.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any associated booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using the service, the customer agrees that any legal proceedings will be brought in that jurisdiction. This provision applies whether the claim concerns contract, negligence, statutory duty, or any other legal basis, to the fullest extent permitted by law.
Marylebone Man and Van may update these terms from time to time to reflect legal, operational, or administrative changes. The version in force at the time of booking will normally apply to that booking, unless a later update is required by law or expressly agreed by both parties. Customers are encouraged to keep a copy of the version supplied with their booking confirmation for their records.
In summary, our man and van terms are intended to balance flexibility with clarity, allowing bookings to proceed smoothly while protecting both the customer and the service provider. By confirming a job, you acknowledge that you have read, understood, and agreed to these terms, including the rules on payment, cancellation, liability, waste handling, and governing law.
Thank you for reviewing the Marylebone Man and Van service terms. These conditions are part of a professional transport and labour arrangement and are designed to support safe, lawful, and efficient service delivery across the UK.
